Ivr Services
Give Your Business a Voice.
Human Voice cast marketing is gaining in popularity. It delivers a tailored voice message from your company to your customer. Marketing on Voice cast is a powerful and cost-effective way to deliver a "Clear Message" - without picking up the phone and employing the services of a call center. You can connect audience in their regional language and give them a quality experience. Such services are also highly used for delivering important transactional alerts, sending one-time-passwords and other vital information.
An out bound dialer is a solution to make large number of automated calls. Through Pinnacle Voice platform, million of customers can be reached out, with pre-recorded voice prompts and menus to present information and options to callers and gather their responses.
Under such platform, integration of several customized solutions are possible to handle the targeted audience in a smart and efficient way.
An automated Inbound IVR dialer can receive thousands of calls simultaneously from the audiences in a smarter and efficient way
Over the past decade, Pinnacle had been able to delivered thousand of IVR module to its customers. We can deliver the most complex of requirements when it comes to creating an IVR. Be it for any brand engagement or for banking sector, Insurance companies, Telecom operators, Political parties, travel, aviation companies etc. The infrastructure is highly scalable, ideally suited for large campaigns.
IVR is a self-service application over a voice channel, designed with Pre-recorded voice prompts with customized menus. The system can gather the response also record spoken words of the customer.
IIVR is an intelligent version of IVR, it supports regional languages, e.g. if a user calls from Punjab then the menu plays in Punjabi language. However a user can also select the language of his/her own choice. Logical and dynamic voice prompts, based on geographical locations can be played with menus to present information and options to callers - and gather their responses.
Missed call services had gained huge popularity over the years. These are virtual numbers, can be a 10digit number, a PRI number or a Toll-free Number.
When customer gives a miss call on the number, further engagements are built around. Post miss call the customer can be engaged with an auto response SMS, a voice alert, an IVR or MMS, Survey forms, coupons etc. The customer is not charged, the transaction is free.
Pinnacle’s Miss call infrastructure is one of the most reliable and secured platforms for campaigns loaded with large volumes.
Facebook had launched a “Missed call Ad unit” business in India to scale up reach with it users, Facebook had partnered with Pinnacle.
The Missed Call applications are supported by user friendly web interface, with smart API Hooks and marketing Analysis.
Toll Free numbers allows potential customers to contact you conveniently and without hesitation.
The cost of the customer calling to you is FREE and the charges are paid by you, thus leading a better customer service.
